McAfee ProtectionPilot 1.5 (PRP) lädt automatische Updates nicht mehr herunter Drucken E-Mail
McAfee ProtectionPilot 1.5 (PRP) lädt automatische Updates nicht mehr herunter

ProtectionPilot 1.5 (PRP) stops automatically downloading the DAT files
The Next run time in the PRP console shows a date/time that has already passed but not executed.
Changing the scheduled time, does allow the Next run time to reflect the change, but the task is never executed and the time is not updated.
Agent_.log records the following:
I #3132 Manage DoesSoftwareExists SoftwareID=EPOSERV_3000
W #3132 Sched Plugin checking: error -1602, SoftwareID = EPOSERV_3000
 


Change or Cause


The Common Management Agent on the PRP1.5 server has been corrupted.

Solution

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, see the following Microsoft Knowledge Base article:
http://support.microsoft.com/kb/256986/EN-US/ .
Step 1 - Verify that EPOSERV_3000 registry key is correct:
  1. Click Start, Run, type: regedit, then click OK.
  2. Verify the following key is present:

    [HKLM\Software\Network Associates\ePolicy Orchestrator\Application Plugins\EPOSERV_3000]

  3. If the key EPOSERV_3000 does exist then follow the advice in Step 2. If it is missing then it will be necessary to replace the missing keys. An example set of keys is given below:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\ePolicy Orchestrator\Application Plugins\EPOSERV_3000]
"Plugin Path"="C:\\Program Files\\McAfee\\ProtectionPilot\\1.5.0\\EPOSRVSP.DLL"
"Software ID"="EPOSERV_3000"
"Plugin Flag"=dword:00000003
Option 1 - Modify the path after importing: (Recommended)
  1. Using a plain text editor (notepad.exe), cut and paste the Windows Registry Editor Version 5.00 text and save the file as EPOSERV_3000.REG
  2. Click Start, Run, type: regedit then click OK.
  3. Navigate to the following key:
    [HKLM\Software\Network Associates\ePolicy Orchestrator\Application Plugins\EPOSERV_3000]

  4. Right-click on Plugin Path and select Modify.
  5. Change the path to match your ProtectionPilot installation.
  6. Click Registry, Exit.
  7. Open the PRP1.5 console and re-schedule the Server Update task.

    Verify when the scheduled time has passed that the DAT has been updated. If the DAT does not update implement Step 2.
Option 2 - Modify the path before importing:
  1. Using a plain text editor (notepad.exe), cut and paste the Windows Registry Editor Version 5.00 text and save the file as EPOSERV_3000.REG.
  2. If necessary modify the Plugin Path to match your current ProtectionPilot installation path.
  3. Once the edits have been saved double-click on the file to import it into the registry.
  4. Open the PRP1.5 console and re-schedule the Server Update task.

    Verify when the scheduled time has passed that the DAT has been updated. If the DAT does not update implement Step 2.

Step 2 - Re-register the naPrdMgr.exe:

  1. Click Start, Run, type: "C:\Program Files\Network Associates\Common Framework\naPrdMgr.exe" /REGSERVER then click OK.
  2. Click Start Run, type: services.msc then click OK.
  3. Right-click on McAfee Framework and select Restart.
  4. Close the Services window
  5. Open the PRP1.5 console and re-schedule the Server Update task.

    Verify when the scheduled time has passed that the DAT has been updated.
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